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Patient Engagement
Better care, better incentives
Value based care gave rise to a derivative of clinical entity called accountable care organisations or ACOs where entities like Payers, Providers, Diagnostic chains come together with two objectives.
- Provide high quality co-ordinated care to their patients
- Reduce overall care cost for Payers
- Earn incentives and avoid penalties on business front
Every ACOs is given a fix budget to provide value based care to Patients. The catch is, if they could reduce patient cost of care, they can save a cut from budget which is there incentive. If not, its a loss for ACOs. And hence they wanted to digitize the overall process of risk assessments to improve predictions and provide quality care for patients.
Hospitals can care for patients within four walls. How to enable them to offer care beyond four walls? Its through Patient Engagement & Care- coordination system. We simplified Patient on-boarding, stratification & care plan enrolling for Ether Care so that they can effectively track patient's health related activities, medication and overall adherence to care.
Client
Regal Healthcare
Roles & Responsibilities
- Research
- Interaction & Visuals
- Prototyping & Guerilla Testing
Users
- Care Coaches
- Care Managers
- Medical Coders
Devices
- Web (Portal)
- Tab (Native App)
- Mobile (Native App)
Care-coordinators will onboard existing patients by uploading continuity care docs of patients
Dashboard helps users to identify patients with abnormal conditions, awaiting care plan enrollment and gives insights into a ACO operations snapshot
A clear cut separation of patient tasks to track the integral tracking elements like medication intake, exercise track, RAF score etc.
The Ethercare mobile app helps patient report activities or auto reports the abnormalities that needs care-coordinators assistance
The system translated care plan provider by providers into actionable, glance-able, interactive elements and allows a quick snap shot of routine.
More than 80% patient reported health events regularlyMore than 60% patients felt more cared and adhered to the care planOn an average, ACO saw improvisation in RAF score and thereby their incentives.
We came up with glance able widgets to customize the experience which could be called in in right context.
Helps patient report any uncomfortable event and act on patient adherence
